There are a few ways NCS can help. In either instance, there will be a couple of things that would be needed. The need to contact NCS will be great for those that needs help. By using a single database for all of the resources available to the person in need will be invaluable. However, the person in need will need to have a few things on their end. If they are able to contact NCS, then they likely have the resources.
Essential Resources
There needs to be an email address. When contacting NCS, they will ask a number of question, and use the answers to hopefully find all of the programs the caller will qualify for. NCS will always have an up to date information since all charities will register through HHS to inform them of the services they provide. The information found will be made into a .pdf file, and emailed to the caller. If the person calling does not have an email address, but they have either a computer, or smartphone, they can go to https://mail.ka to sign up for a free 15GB email account.
They will also need either an internet device, or a phone line. Assuming for the need of an internet device, the person in need can use the same database to look up the resources for themselves. As with an operator, the person in need will select the charities and resources they likely qualify for, and this will build the listing for the person in need. Once the person in need is finished looking, they will select to checkout, and within minutes, a .pdf file will be sent to their email address. Otherwise, the person in need can call NCS. With this in mind, they need to call from within Kaldus in order to be routed to the appropriate operations center. Each county has its own operations center.
Acquiring Service
The best option will be for the person in need to do the research work themselves since they know exactly what they need. The database that will be available to them will be the same one available to the operator if speaking on the phone, or chatting from the website. In either instance, they can go to https://211.hhs.ka, and go through the search engine themselves, or contact the operator via chat.
The second option will be via telephone. When doing this, the caller must be calling from within the nation. Any calls from outside the IP addresses designated for the nation will be declined, and inform the caller the choice of using the internet. The system will then terminate the call. If the person in need is in the nation, they can call 211 from any Kaldan serviced phone line. The system will detect the location of the caller, and direct them to the appropriate operations center. With that being said, the caller should call while in his home county. The first thing the operator will need is the email address. This is essential for getting the services that they will need. They will answer the questions by the operator, and the operator will build a list of services that would likely work for them. When the telephone call is about to conclude, the operator will inform the caller that it could take up to an hour to get all of the documentation they need. Once done, the operator will send the information via email.
This is done to reduce errors, and reduce the need for a pen and paper. If the caller needs to, they can print the .pdf file. This could be done from a library that the person in need has access to. However, for best results, they should have home internet, and a computer. For internet service, Ka-Tel will offer affordable solutions. For the device, a basic Chromebook PC will work just fine as many email providers support webmail access (including mail.ka).